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Orders placed before 3 PM Pacific/6 PM Eastern are often shipped the same day. Faster shipping options are available at additional cost for most items.

Shipping options include:

FedEx Ground $8.95 transit time: 1-5 business days (see map below)
FedEx 3 Express $19.95 transit time: 3 business days
FedEx 2 Day Air $29.99 transit time: 2 business days
FedEx Overnight $55.99 transit time: 1 business day
FedEx Alaska/Hawaii $35 transit time: 2-4 business days

Shipping

Anything you can add to cart is in our warehouse ready to ship.

Being based in Reno, Nevada allows us to provide West Coast customers with 1-2 day shipping with most FedEx ground shipments. East Coast customers are 4-5 business days on average for FedEx ground. However if your package is time sensitive we encourage you to pick the appropriate shipping speed.

Upon shipment of your order our systems will email you tracking details. Often this is caught by spam filters so please check this prior to contact us for tracking info. Should you not receive tracking information email us with your order details and one of our friendly staff will gladly provide you with tracking info.

Should there be a problem with your order please contact sales@wekeepyoucycling.com 

US Ground Shipping Map


Transit times start the day following shipment. Example - An order placed on Monday with a 2 day delivery time will be out for delivery on Wednesday. Monday is day 0, Tuesday day 1 and Wednesday day 2.

Orders ship Monday to Friday. Orders placed on weekends or holidays will ship the next business day.

No sales Tax*

Sales tax is only collected on orders processed for our customers who reside in Nevada where we are required by law to collect and remit sales tax. Customers outside of Nevada pay No Sales Tax on items purchased from We Keep You Cycling. 

International Orders

Currently we do not ship internationally please try myus.com.


Returns/Exchange Policy

We Keep You Cycling accepts returns on new and unused items in the original manufacturers packaging within 5 business days of the original delivery date. Items that have been installed, mounted, washed, or missing packaging will not be considered new and unused and will be returned to you.

To ensure your safety we cannot accept any returns on nutrition or skin care products.

Return Instructions
1. All items must be in new unused condition with the original manufactures’ packaging and all tags still attached.
2. All returns must be accompanied by an RA number, contact:  returns@wekeepyoucycling.com for an RA number. Please indicate whether you would like a refund or an exchange. Write the RA number on the outside of the shipping package.
3. We took care in packing the items prior to shipment to you, please take the same care when packing  them and shipping them back.  You may use the original shipping box from WeKeepYouCycling or any other plain, unmarked cardboard box to ship the items for return.  

Address  the package to: 
We Keep You Cycling
316 California Ave, Box 944
Reno, NV 89504

In the event your order received free shipping or a discounted rate, any refund or exchange issued will reflect this and the amounts reversed.  Returns will be processed within 5 business days of receipt. A confirmation email will be sent when processed. 

Please be aware that refunds take up to an additional 5 business days to be processed by your card issuer and reflected in your billing statement.

CLEARANCE ITEMS –Clearance items may not be returned unless the product is defective or the wrong item has been shipped. If not otherwise marked, any item discounted more than 40% is a clearance item. Return time applies.

International Returns
Goods should be marked as returning to US sender to avoid additional duties/taxes. If a packages is refused and/or returned with duties/taxes charged back to us they become the responsibility of the customer.

Warranties
We recommend you contact the manufacture once outside our return policy.

Military Discount

We Keep You Cycling is proud to support our troops domestic and abroad. We recognize the sacrifices our military men and women make in order to protect our way of life and the freedoms we enjoy. We would like to show our gratitude by extending a 5% discount on any item.

If you are placing an order online please email sales@wekeepyoucycling.com with a digital picture of your military ID to take advantage of this discount.

Canceling Orders

During the week orders are processed in near real time. Unfortunately for this reason once we've begun processing your order the only change we can make is an address correction or the addition of product to that order. 

If you wish to cancel an order please reply to your email receipt. We will promptly inform you of the status of your order and determine if it can be canceled.

Coupons

Coupons must be redeemed at the time of purchase. They cannot be applied retroactively on any purchase.

Privacy Policy

The information given to We Keep You Cycling will not be shared, sold or distributed in anyway. This information will only be used to communicate with you regarding promotional offers or to provide you with order information.

Should you wish to remove any information from our systems please email info@wekeepyoucycling.com.

Security Policy

We at We Keep You Cycling recognize the risks associated with mishandled information. We have invested great efforts and systems to prevent the misuse of information provided to us in trust. We use industry standard technologies that allow us to ensure the highest level of security possible while we process your order.

At any point on our website where we request information of our customers you will see the small lock icon appear in your browser. This indicates you are protected from hackers by our SSL encryption. Your information will now be safely transferred to our server. Our server is then protected by industry standard firewall technologies.

This can only goes so far, often security features such as SSL encryption breakdown when companies fail to implement internal security measures to protect the flow of information. We recognize this risk and are proud to say all our employees whom require access to your sensitive information to process orders are bondable. We have also gone to great lengths to reduce the steps in processing that could possibly compromise your information to one step. In this way we feel we go above industry standards to offer our customers the highest level of protection possible.
 
In the unfortunate event that personal data is compromised, We Keep You Cycling will notify authorities and affected customers immediately.

We Keep You Cycling will continue to implement the highest levels of security to protect your sensitive information. Should you have any questions please feel free to email us.

Terms And Conditions

The information contained in this website is for general information purposes only. The information is provided by We Keep You Cycling and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, safety, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

By accessing wekeepyoucycling.com you, your heirs and next of kin hereby release, discharge, covenant not to sue the We Keep You Cycling, their respective administrators, directors, agents, officers, members, employees, volunteers, and owners from all liability (herby referred to as “releasees”), claims, demands, losses, or damages. Not excluding death, dismemberment for any such reason. You accept and assume all such risks and responsibility for losses, costs and damages that may incur while riding, not limited to the proper or improper use of the information provided on this website or the products sold.

You further understand that cycling involve risks and dangers of serious bodily injury, including permanent disability, paralysis and death. The “releasees” cannot be held liable under any circumstances, not excluding product failure.

No warranty is offered by the 'releasees' stated or otherwise.

These terms and conditions can change without notice.

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