Whether you’re going deep into a turn on the first lap of a race, or just cruisin’ down the road with the wind in your face, safety is paramount.  Even at only 10mph a crash can result in serious harm, to you and your beloved bike.  

Our passion for cycling urges us to do everything in our power to reduce your risk. We have a strict policy of never, ever selling any product that has ever been used.  Some call our position serious or retentive; darn right!  Others have said its forward thinking. We think so too. You are our customers, and we want you coming back, in one piece and gunning for more!

Each returned item goes through multiple inspections, CSI style.  And we will always bounce back any items that have been used. Please be conscious of this policy and don’t ask us to bend the rules; you’re putting money ahead of our customer’s safety. It ain’t going to happen bud!

Are there tricks to try to fool us, like putting electrical tape on seat rails so they don’t get marked? Sure, and some sites even suggest this.  But, we’ve been doing this long enough to know all the cover-ups.   So don’t worry, we will catch it before it ends up on your bike.

With our commitment to provide you the best possible products, our return policy is as follows:
We will give you 15 days upon delivery to determine if you like the item.  You can exchange the item for another (providing it hasn’t been used), and only pay for the shipping costs.  If you’d like to return the item (again, unused), we will credit your credit card minus a 15% restocking fee (minimum of $15), or we can give you a store credit with no restocking fee.  The RA# is required for all returns or exchanges.

Contact Returns – Returns@WeKeepYouCycling.com 
Include
•    Order Number
•    Item to return
•    Item mounted to a bike (yes/no)
•    Exchange/return preference

Warranties
We handle them directly for you.  Email at returns@WeKeepYouCycling.com if you have a warranty issue.