The following are unaltered testimonials received by We Keep You Cycling. For customer privacy last names are withheld upon request. To submit a testimonial click here : Submit A Testimonial
I honestly can’t thank you guys enough for all the hard work you put in. The communication from when I expressed interest in Sidis that you didn’t have in stock, till the day they were delivered was unparalleled. You guys really put forth effort, and went to extra mile to make me happy, and I greatly appreciate it. On top of all the awesome service, the shipping gets here insanely fast, petty much next-day delivery for ground option to California! Keep up the awesome work. I’m definitely going to keep spreading the word about We Keep You Cycling, and how they’re willing to do all the little things to make the buyer’s experience that much better.
San Francisco, CA
A quick note to say "thank you" for the excellent service I received from you and your company. I really appreciated your input in choosing my Fulcrum Racing 3 2 way fit wheels and tubeless tires.
By the time you finished helping me with my decision, it was 3:00PM and you still managed to make the cut-off for same day shipping, and I had my wheels and tires the very next day - VERY COOL
Although the products arrived in brand new condition as promised, there was a manufacturing defect in one of the tires and one of the rims (not your fault), but you helped me get that sorted out and had a replacement out to me the following day, saving my weekend ride! Thanks also for watching the delivery status and letting me know when the wheels arrived at my location - that was definitely a pleasant and unexpected surprise.
Thanks again for the great service and support. In the future when I need additional parts and accessories, I will shop your store first
Foster City, CA
I received the shipping notice for the replacement pedals. Wow-- you do business the way it SHOULD be done, but so many companies are afraid to do it! They don't get it. Not only have you straightened out the problem very quickly, but you have made it easy for the customer during the process (the return shipping label you e-mailed to me is key).
Thanks again for the great support. I'll spread the good word.
San Jose, CA
Flatted on a ride Friday, returned home at 1PPM, ordered a couple sets of tires with standard shipping and they showed up ON SATURDAY in time for my Sunday ride. Unbelievable! Thanks for super service, will definitely order from you again, and recommend you to my club.
Had the best ride of the year on Sunday thanks to your quick shipment!
You guys are awesome! The package arrived SUPER FAST. You weren't kidding, and the shipping was so cheap too.
Thanks again, I love my new SiDi's!!!
San Francisco, CA
Just wanted to say thank you for the incredible service and fast shipping. Not many companies follow up on what they say on websites so it is great to see someone making service a priority.
Have a great day
I appreciate the incredible information and help that you provided when I've needed and assortment of items. You are absolutely an anomaly in a world of horrible depersonalized service.
Your guidance and patience in talking me through a saddle selection went above and beyond the call of duty. My experience with We Keep You Cycling was better than actually being in a cycle shop.
If you carry something that I need, I'll definitely purchase it from you.
Over the years I have purchased from many of the "BIG" on-line companies. I discovered wekeepyoucycling this year while Google searching for a Selle San Marco Regal saddle.
I took a risk in doing business with you and the risk paid off! The quality of product is exactly what is advertised. Its brand new, original packaging and even had the manufactures stickers in the box!
I've since ordered five saddles from you (yes I'm a collector) and each one has been perfect with fast delivery, competitive pricing and excellent customer service. Am I a Customer for life? YES!
Thanks... you guys have great customer service, it’s why I keep coming back
You have been incredibly helpful and thorough. I greatly appreciate the dialogue and guidance as well as the prompt correspondence.
The parts arrived in great shape, packaging was excellent, delivery far exceeded my expectations.
You have a new best customer and I have a new parts store!
I appreciate you looking into it so quickly
great website, I'll be back for more purchases in the future
Second time I've ordered something from these folks, bottle cages previously, tires yesterday.
Called, 2:20p CST (12:20p local time for them) just to verify if I ordered quickly if they could get out same day. Gentleman told me sure and that by 7:40p I should have a FedEx ship notification. Dropped the order and sure enough, at 7:15p I got the FedEx ship notification, with tracking number, and they're in transit. Follow-up e-mails from wekeepyoucycling followed.
They have real real time inventory, so if you can put it in the cart on the site, you can get it. Their selection isn't as extensive as some other retailers but they have good stuff.
Thanks for the help. You guys have great customer service. I have told my friends to buy stuff from you.
Got my saddle today! Thanks for the great customer service!
You are by far the BEST internet bike shop guy ever.Thanks again for your help...Will be ordering a new saddle soon—
As usual, your customer service is awesome.
Hi you guys provided excellent service. Great price and nice people to talk to I will go to you first from now on.
I can't tell you how much I appreciate your thorough response. You really have me thinking differently now than I was when I first started my saddle search. I was leaning heavily toward the Fizik Antares but I believe you have enlightened me to other options. My problem is about 75% sit bones and 25% crotch area. I am VERY intrigued by the funky design of the SMP. Cost is not an issue for me because the seat is a critical part of my set up. I am 5'10" and weigh close to 200 lbs (I spend a lot of time at the gym also, alternating between weights and cycling every other day).
As I spend more time analyzing the SMP vs the Selle Prolink the only thing I notice is that the Prolink has a flatter sit area than the SMP. Can you tell me what factor that should play in my decision process? I think one of the problems I am having with my current Bontrager saddle is that the curved shape actually pushes my sit bones apart and causes discomfort. I want to try the SMP but the curved shape has me a little intimidated.
I'm new to cycling so even finding a saddle was difficult, this is the third one and a keeper. what I like is you actually did your own reviews on the product not just taking them from the makers website. The shipping fast and price was great. (I bought the selle italia max flight gel) I'll think of your site first when I need anything in the future, Thanks!
Thanks again.....btw, I did already buy another set of tires (from you guys) while this was being settled. I like your quick shipping and your service has been professional and prompt thru this experience.....consequently, you guys are at the top of my list to buy needed items.
I will be proud to say that We Keep You Cycling is my new best friend.
I just wanted to thank you for the great service I received on a new saddle I ordered a while back ,placed order on Mon and it was here on Tues as this was my first order with you I was definitely impressed you guy's have definitely got it figured out... Thanks again Jeff in Napa
I can promise you I will be using you guys again. You have been SO helpful, and on top of my order. Thanks for all your help, and thanks for the extra effort.
I really do appreciate your responsiveness to my inquiry as much as I appreciated the way we did business when I bought the seat post. We Keep You Cycling is an example of exceptional customer service!